Return Policy

Return Authorisation

A Return Authorisation Number (RAN) must be provided prior to goods being returned.

Goods returned for credit will not be accepted without the relevant RAN clearly displayed on the outside of the package.


Sample Return

Samples must be sent back within 30 days of the invoice date.


Goods Return

Claims for damaged, non-ordered, over and short-supplied or defective goods must be made within 5 business days of delivery. This includes goods going to a third party address designated by the customer.

Customers wishing to return goods must notify us prior, and the goods must be returned to C-Force within 21 business days of the invoice date.

Customers are responsible for all freight costs unless the returned goods are faulty, damaged in transit or incorrectly supplied. Freight will not be credited on sample or cancelled order returns.

Any decorated goods or goods not in original condition will not be accepted for credit. Please check your items before making alterations to them.

All returns must be in the original packaging and in re-sellable condition with a copy of the original invoice. Failure to comply may result in a repackaging fee being levied per garment.


       Auckland: Phone: (09) 276-4788, fax: (09) 276-6388, E-mail: sales@c-force.co.nz